Frequently Asked Questions

What products does Tovio offer?

Tovio offers tumblers in different styles and designs for everyday use. Please check individual product pages for details about materials, capacity, features, and included accessories.

Browse our tumbler collection, select your preferred product, and add it to your cart. Enter your shipping details at checkout, review your order, and complete your purchase using an available payment method.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can use this number to follow your shipment. For assistance, contact support@tovio.shop.

Tovio currently ships within the United States only. Orders with delivery addresses outside the United States cannot be processed.
Orders are processed within 1–2 business days, Monday through Friday. Shipping generally takes another 4–6 business days, making the estimated total delivery time 5–8 business days.

Yes, Tovio offers free shipping on all orders within the United States, with no minimum order requirement.

Tovio offers a 30-day return window from the date you receive your item. Products must be unused and returned in their original packaging with tags, accessories, and proof of purchase, subject to our Return Policy.

For damaged, defective, or incorrect items, use the prepaid return label included in the package. For change-of-mind returns, customers are responsible for arranging and paying return shipping. Shipping fees are non-refundable, and no restocking fee is charged.

Returned items are inspected before a refund decision is made. Approved refunds are issued to your PayPal account and are typically processed within 7 business days after the returned item has been received, inspected, and approved.

For questions about products, orders, tracking, shipping, or returns, email support@tovio.shop. Please include your order number and relevant details so our team can assist you.

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